FAQs – Lovyngift.com

1. How can I place an order?

Simply browse our collection and select the items you love. Once you’ve made your selections, proceed to checkout, fill in your shipping and payment details, and confirm your order.

2. What payment methods do you accept?

We accept payments via Visa, Mastercard, and PayPal — ensuring secure and convenient checkout for all customers.

3. Is my payment information secure?

Yes. All transactions are processed through trusted and encrypted payment gateways, such as PayPal. Your payment details are fully protected, and we never store card information on our servers.

4. How long does shipping take?

Shipping times vary depending on your location and the delivery method chosen at checkout.
Typically, orders arrive within 10–14 business days after shipment. Once your order is shipped, you’ll receive a tracking number to monitor your package’s status.

5. Can I track my order?

Yes. Once your order has been shipped, you’ll receive a tracking number via email. You can track it directly through our website or on the carrier’s official tracking page.

6. What is your return policy?

We offer a 14-day return and exchange policy. If you’re not completely satisfied with your purchase, you may return or exchange it within 14 days of delivery — provided the item remains unused and in its original condition.

7. How do I request a return or exchange?

To request a return or exchange, please contact our customer support team within 14 days of receiving your order. We’ll provide detailed instructions to ensure a quick and easy process.

8. What if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us immediately with your order number and clear photos of the issue. We’ll arrange a replacement or full refund as quickly as possible.

9. Can I change or cancel my order?

You may cancel your order within 24 hours of placing it. After this period, if your order has already been processed or shipped, changes or cancellations may not be possible. Please contact us promptly for assistance.

10. How can I contact customer support?

Our dedicated support team is always happy to help.
📧 Email: support@lovyngift.com
🌐 Website: www.lovyngift.com